Refund policy

Refund Policy

We want you to love your purchase. If you're not completely satisfied, here's how we can help.

Returns We accept returns within 30 days of delivery. Items must be unused, unassembled, and in original packaging. To initiate a return, email us at pets@pawstraight.com with your order number and reason for return.

Refunds Once we receive and inspect the returned item, we'll process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no cost to you.

Non-Returnable Items Custom or personalized orders are final sale and cannot be returned.

Exchanges We don't offer direct exchanges. Please return the original item and place a new order.